Build Smart Data
All your systems in one trustworthy IBM Watson AI data lake eliminating search time
Take Back Your Client Knowledge
Turn employee knowledge into corporate intellectual property
Unified View of Your World
A single pane inside your ITSM for all your data
Get Answers in the Blink of AI
Drive escalations down and tickets closed per tech up with trustworthy generative AI
All time searches done
with CrushBank:
with CrushBank:
Total search results delivered
by CrushBank:
by CrushBank:
Typical MSP Metrics
93%
of data is unsearchable
70%
of service requests are miscategorized
50%
of technician’s time is spent looking for data or information
20%
of data in MSP systems are missing
30%
service technician turnover is common
Case Studies
NovaTech, Inc.
iPower Technologies
The summarization/resolution function that CrushBank provides my company saves me hours a week!
We implemented CrushBank specifically to improve our service delivery level and client satisfaction. The impact was immediate and meaningful
We really like how we can find related tickets and similar issues quickly within Crushbank. It's really nice that we don't have be totally exact in our searches and it still finds what I'm looking for faster than if I had done a time entry search in ConnectWise Manage.
The biggest things that I'm excited about are the ticket classifier and ticket budgeter. Being able to put averages on things like PC deployments and see what the outliers are and where we might need training from engineers, or where a ticket went awry that took too long, are really keys for us moving forward.
“CrushBank gives our frontline engineers on the help desk the ability to solve customer problems faster. It helps us close say an extra ticket a day per engineer.”
We can integrate CrushBank across all our current systems and solve problems faster. Plus, we can use it as a selling point to our clients – as we can rapidly resolve their problems because we're using AI.
We are saving 8-10 hours a month just by using the CrushBank SmartClassifier to automate the classification of our tickets.
We trust CrushBank’s SmartClassifier for our ticket classification, at both the beginning and end of ticket resolution. In fact, our Dispatch team no longer does any classification tasks themselves, as CrushBank takes care of it automatically. This has created direct time savings for us.
CrushBank has added automation and smart data for us and has reduced our time to resolution. It is an invaluable addition to our technology stack.