Mining the Value in Notes and Time Entries

For many years while I was actively involved in managing the daily activities of a large group of support engineers at a MSP help desk, we had a saying, “If it’s not in ConnectWise, it doesn’t exist.” ConnectWise was our … Read More

Gain Insight from 10 million IT Support Tickets – Insight Webinar, January 20 at 1:00 pm EST

Join us to discuss the value of CrushBank Insight and help your MSP gain meaningful historical insights backed by actual data. CrushBank Insight makes information interactive, unlocking its value and driving organizational efficiency and performance improvement. This is an event … Read More

Utilization of AI and Machine Learning in Biology and the Fight Against COVID-19

We are currently in the middle of some of the most impressive healthcare accomplishments in the history of mankind. By now I’m sure everyone is acutely aware of how quickly a COVID-19 vaccine has been produced as compared to historical … Read More

CrushBank Technology LLC – Using AI to transform IT help desk support

IBM Case Study as appeared on Founded to tackle the growing problem of help desk staff inefficiency and overwork, CrushBank developed a solution that taps into the machine learning power of the IBM Watson® Discovery platform and uses AI … Read More

CrushBank Helps IT Consortium The 20 Dramatically Accelerate Support Ticket Resolution With Its AI-Powered IT Help Desk Solution

At an upcoming webinar, one of The 20’s principals will detail how CrushBank has helped The 20 accelerate support ticket resolution up to 40%.     Syosset, NY – December 10, 2020 – CrushBank, developer of an IT Help-Desk application … Read More

See CrushBank in Action – December 16 at 1:00 pm – Join Our Webinar with The 20

When we launched CrushBank, an artificial intelligence (AI) solution purpose-designed to provide answers used in IT support, we were certain it could transform how support teams operated. Powered by IBM Watson, CrushBank was so revolutionary that it quickly began changing … Read More

CTO David Tan Talks to Watson

CrushBank Debuts Insight Just in Time for IT Nation Connect; Exclusive Artificial Intelligence Delivers Support Metrics by Actual Root Cause

At the event, CrushBank experts will be available to discuss Insight, which ingests entire support data sets, classifies them precisely and generates objective metrics for meaningful classification     Syosset, NY – November 05, 2020 – The creators of CrushBank, … Read More

CrushBank, the Natural-Language AI Solution for IT Help Desks, Reaches 500,000 Query Milestone

Processing half a million queries since general availability underscores the performance built into this IBM Watson-powered, problem-solving solution.     Syosset, NY – October 29, 2020 – CrushBank, developers of an artificial intelligence (AI) solution purpose-built to provide answers used … Read More

CrushBank Participates in The 20 VISION 2020 Virtual Conference

Who knew that a fully virtual event could be so interactive and informative? In addition to the honor of having CrushBank CTO David Tan present “Machine Learning and Artificial Intelligence: Pathways for Growing Your Business Without Growing Your Staff,” at … Read More