Use Case
Automated Ticket Budgeting with CrushBank Automations
In the world of IT support, precision and efficiency are paramount. Managed Service Providers (MSPs) and IT departments handle countless tickets daily, often struggling with inconsistent classifications, unpredictable time estimates, and overwhelming documentation. Enter CrushBank Automations, purpose-built to address these challenges by leveraging a secure private data lake built for you by CrushBank connecting to all your data sources to deliver automations that are as unique as your business.
SmartClassifier
Precision Built on Your Data
One of the standout tools in CrushBank's suite is the SmartClassifier. Unlike generative Al systems, which can produce incorrect or irrelevant classifications, SmartClassifier uses machine learning trained on your historical tickets. This ensures that its classifications are accurate, relevant, and consistent with your business processes.
- Custom Classification
- Dynamic Reclassification
- No Guesswork
Auto Budgeting
Accurate Time Management
Time estimation is one of the most unpredictable aspects of IT support. CrushBank's Auto Budgeting tool eliminates the guesswork by analyzing historical ticket data to forecast resolution times with precision. Benefits include:
- Enhanced Resource Planning
- Improved Client Trust
- Performance Insights
Ticket Prioritization
Always Address What Matters Most
When ticket volumes surge, determining what to tackle first can be overwhelming. CrushBank's Ticket Prioritization feature uses your enriched data to evaluate factors like urgency, complexity, and business impact. ensuring:
- Efficient Workflows
- Prompt Service Delivery
Summarizer
Data at a Glance
Detailed support requests and lengthy email threads in support conversations can slow down technicians. CrushBank's Issue and Resolution Summarization simplifies the process:
- Issue Summaries
- Resolution Summaries
- Knowledge Building
CrushBank's tools are not static. They improve continuously through feedback and real-world usage, ensuring their relevance
and effectiveness as your business grows. This adaptability makes CrushBank an invaluable partner for MSPs looking to scale
operations while maintaining high-quality service delivery.
By integrating CrushBank's automation suite into your IT support processes, you provide your team with the tools they need
to work smarter, not harder. The result? Faster ticket resolutions, better resource management, and happier clients.
Why Generic Al Falls Short for MSPs
Al tools like ChatGPT and CoPilot, while useful for general tasks, fall short in IT support environments. These models are trained on publicly available datasets, which lack the context and specificity required for MSP operations. Generic Al:
