Conversational AI


Ask questions and get answers from your data through Microsoft Teams Chat


AI-Driven Automations


Use your own data to build automations, AI models and data classifications


Data Improvements


Find and fix gaps and errors in your data


Private Data Lake


All your systems in one trustworthy IBM watsonx AI data lake reducing search time


  • Overall, we are very satisfied with CrushBank. It has transformed our operations. If you want to save time per ticket and enhance your team's productivity with accurate resolutions, CrushBank is worth the investment.

    IT Weapons

  • We really like how we can find related tickets and similar issues quickly within Crushbank. It's really nice that we don't have be totally exact in our searches and it still finds what I'm looking for faster than if I had done a time entry search in ConnectWise Manage.

    CrushBank has reduced the frequency of escalations because our techs can resolve the problem without needing to go to another source. They’re finding answers on their own, which helps them build confidence and close tickets faster.

    Equinox IT Services

  • The biggest things that I'm excited about are the ticket classifier and ticket budgeter. Being able to put averages on things like PC deployments and see what the outliers are and where we might need training from engineers, or where a ticket went awry that took too long, are really keys for us moving forward.

    Visual Edge

  • “CrushBank gives our frontline engineers on the help desk the ability to solve customer problems faster. It helps us close say an extra ticket a day per engineer.”

    NovaTech, Inc.

  • We can integrate CrushBank across all our current systems and solve problems faster. Plus, we can use it as a selling point to our clients – as we can rapidly resolve their problems because we're using AI.

    iPower Technologies

  • We are saving 8-10 hours a month just by using the CrushBank SmartClassifier to automate the classification of our tickets.

    Lighthouse IT

  • The first question I asked CrushBank Neuro saved me an hour of work! It’s changing the way we work.

    CloudBox

  • CrushBank helps our technicians get to relevant information quicker, which is helping them solve problems more quickly. Even in the sales department, where we sometimes have to find service tickets that may be related to a sales request, we are benefitting from CrushBank’s intelligence, saving us time by providing much more relevant results in our search than our PSA can provide.

    Syncrety Technology Solutions

  • I've been just asking CrushBank Neuro questions that my team asks me... it's faster than I am at pointing out documents. I keep showing the team it's basically a "let me Google that for you" type of thing now.

    Z-Tech Associates

  • CrushBank has positively impacted our service delivery process by helping us apply the ITSM model to ticket classification and better predict ticket time budgeting. It also helps us have a single source to search for documentation and SOPs which allows us to grow.  CrushBank speeds up the time to ticket resolution and makes searching through past tickets way easier than using the built in filters of the PSA

    CR-T

  • Our Service Delivery Manager used to spend half of his time dispatching tickets. Now, with CrushBank classifying tickets, he's freed up to do more than watch the board all day. Just for this dispatching capability alone, our value is double the cost of this product.

    SkyTide Group

  • CrushBank has literally been a game changer for our service desk. We would have operational deficiencies without it. Beyond the service desk efficiency it creates, our account teams leverage with clients the insight it gives us about trends in their support issues. Overall, it really has been tremendous for our organization.

    Dataprise

CrushBank Blog

man holding tablet with the word onboarding floating on top of it

Onboard Help Desk Technicians Faster

Hiring IT support technicians is tough in today’s market, and the shortage of qualified candidates often forces companies to hire ...
arrow pointing two ways, one pointing to LLM, another pointing to ML

Should MSPs use an LLM or Machine Learning for Classifying Support Tickets?

Correctly classifying tickets is crucial for Managed Service Providers (MSPs) ...
hand holding crushbank digital logo

MSPs drive revenue with AI as a Service from CrushBank

As the landscape of Managed Services Providers (MSPs) grows more competitive, standing out with innovative offerings has become essential ...

CrushBank News

ai logo being held my four machines, gray background

CrushBank Launches AI as a Service, Empowering MSPs to Drive Revenue with Advanced AI Solutions

CrushBank, a leader in AI solutions for Managed Services Providers (MSPs), has introduced AI as a Service, a powerful offering ...
man in suiting reading from tablet

‘Practical’ is in the AI of the Beholder

Impractical, unproductive, frivolous, and trivial applications are all pretty easy for most of us to spot. Especially when it comes ...
crushbank at ibm techxchange

CrushBank at IBM TechXchange: David Tan’s Vision for AI and Recognition as an IBM Champion

IBM TechXchange in Las Vegas was a highlight for CrushBank, as CTO David Tan showcased the latest in AI advancements ...

CrushBank Social

All time searches done
with CrushBank:

Total search results delivered
by CrushBank:

 

Typical Metrics Before CrushBank



 

Typical Metrics With CrushBank



 

Client Stories

 

Book a Call or Demo

 

Schedule a personal demo with an expert to see the CrushBank AI Engine in action. You’ll learn how you can transform your IT support, gain insight into your operational efficiency and customer sentiment and learn how you can dramatically improve your data quality.