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Use your own data to build automations, AI models and data classifications


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CrushBank Blog

Top 5 Ways AI Can Reduce IT Ticket Resolution Time

Top 5 Ways AI Can Reduce IT Ticket Resolution Time

As organizations become increasingly reliant on technology, the pressure on IT teams to resolve tickets quickly and efficiently grows. However, ...
How can lawyers use AI to help them work?

How can lawyers use AI to help them work?

The legal sector, with its demand for precise, timely information, stands to benefit immensely from AI-driven solutions tailored for its ...
Enhance Data Quality with a Custom Data Framework for Your Organization

Enhance Data Quality with a Custom Data Framework for Your Organization

An AI-driven platform like CrushBank can transform data management for Managed Service Providers (MSPs) by streamlining data access, enhancing data ...

CrushBank News

crushbank at ibm techxchange

CrushBank at IBM TechXchange: David Tan’s Vision for AI and Recognition as an IBM Champion

IBM TechXchange in Las Vegas was a highlight for CrushBank, as CTO David Tan showcased the latest in AI advancements ...
David Tan, CTO of CrushBank, to Speak at Accelerate Summit 2024 in New York City

David Tan, CTO of CrushBank, to Speak at Accelerate Summit 2024 in New York City

CrushBank, an award-winning AI system transforming the landscape of IT support through innovative solutions, announces that David Tan, the company’s ...
How Equinox IT Services Onboards New Technicians Faster and Closes More Tickets

How Equinox IT Services Onboards New Technicians Faster and Closes More Tickets

At Equinox IT Services, founded in 2002 based in Orem, Utah, efficiency is key. Specializing in providing top-tier IT support ...

CrushBank Social

All time searches done
with CrushBank:

Total search results delivered
by CrushBank:

 

Typical Metrics Before CrushBank



 

Typical Metrics With CrushBank



 

Case Studies

NovaTech, Inc.

iPower Technologies

  • Overall, we are very satisfied with CrushBank. It has transformed our operations. If you want to save time per ticket and enhance your team's productivity with accurate resolutions, CrushBank is worth the investment.

    IT Weapons

  • We really like how we can find related tickets and similar issues quickly within Crushbank. It's really nice that we don't have be totally exact in our searches and it still finds what I'm looking for faster than if I had done a time entry search in ConnectWise Manage.

    CrushBank has reduced the frequency of escalations because our techs can resolve the problem without needing to go to another source. They’re finding answers on their own, which helps them build confidence and close tickets faster.

    Equinox IT Services

  • The biggest things that I'm excited about are the ticket classifier and ticket budgeter. Being able to put averages on things like PC deployments and see what the outliers are and where we might need training from engineers, or where a ticket went awry that took too long, are really keys for us moving forward.

    Visual Edge

  • “CrushBank gives our frontline engineers on the help desk the ability to solve customer problems faster. It helps us close say an extra ticket a day per engineer.”

    NovaTech, Inc.

  • We can integrate CrushBank across all our current systems and solve problems faster. Plus, we can use it as a selling point to our clients – as we can rapidly resolve their problems because we're using AI.

    iPower Technologies

  • We are saving 8-10 hours a month just by using the CrushBank SmartClassifier to automate the classification of our tickets.

    Lighthouse IT

  • The first question I asked CrushBank Neuro saved me an hour of work! It’s changing the way we work.

    CloudBox

  • CrushBank helps our technicians get to relevant information quicker, which is helping them solve problems more quickly. Even in the sales department, where we sometimes have to find service tickets that may be related to a sales request, we are benefitting from CrushBank’s intelligence, saving us time by providing much more relevant results in our search than our PSA can provide.

    Syncrety Technology Solutions

  • I've been just asking CrushBank Neuro questions that my team asks me... it's faster than I am at pointing out documents. I keep showing the team it's basically a "let me Google that for you" type of thing now.

    Z-Tech Associates

  • CrushBank has positively impacted our service delivery process by helping us apply the ITSM model to ticket classification and better predict ticket time budgeting. It also helps us have a single source to search for documentation and SOPs which allows us to grow.  CrushBank speeds up the time to ticket resolution and makes searching through past tickets way easier than using the built in filters of the PSA

    CR-T

 

Book a Call or Demo

 

Schedule a personal demo with an expert to see the CrushBank AI Engine in action. You’ll learn how you can transform your IT support, gain insight into your operational efficiency and customer sentiment and learn how you can dramatically improve your data quality.