Integrate the data you want, on your own timeline
CrushBank’s SmartClassifier can auto categorize data and ticket types for your core system as well as for the companies you acquire, letting you build a consistent method of categorization, and historically recategorize tickets as well.
Overcome tool fatigue
Getting to one single perfect system is hard. CrushBank’s private data lake ingests data from all your different systems, making it all accessible and searchable. Find answers in a flash!
Deliver a seamless customer experience
CrushBank gets the technician the relevant information they need to solve a client’s problem. Being able to quickly access historical information reassures the client that the technician knows what’s going on with the account.
Empower your teams
The most painful leakage for ITSMs is the loss of technical talent with IT support roles turning over at 46% per year. By simplifying workflows and allowing them to spend less time searching, their satisfaction and retention will be higher.
Keep and Access All Your Data, But Stop Paying for Inactive Platforms
Save money by capturing all the data from acquired systems while decommissioning the platforms at your desired pace. Employees still have access to all the data they need, through a single interface.
Maintain and Grow Customer Service Levels
Engineers can keep their level of knowledge and understanding of clients' environments by retaining access to all historical data. Clients are not exposed to any gaps in data or event history.
