The leaders in AI Knowledge Management
Our mission
CrushBank is upending traditional thinking about ITSM solutions with the introduction of an artificial intelligence (AI) knowledge management system that uses machine learning (ML) and natural language processing (NLP) to transform enterprise data into knowledge.
Rooted in the MSP business
With the majority of unstructured ITSM data being unsearchable and the high turnover rate of IT help desk employees turnover, two former Managed Service Provider owners with more than 30 years of IT experience set out to resolve what they knew to be an industry crushing problem: increasing the productivity rate of IT help desk staff by reducing time wasted on search and decreasing the ramp up time for new IT support hires.
Our goal
To increase the value of a company’s data and add leverage back to help desks by dramatically improving all the industry metrics such as time to resolution, closed tickets per employee, first-call resolution, weekly ticket delta, billable utilization, and more. Innovating the way to resolve support issues rather than how it has been done for the past 20 years.
Leadership Team
Evan Leonard
CEO
David Tan
Chief Technology Officer
Brian Mullaney
CRO