CrushBank is disrupting the global help desk business and upending traditional thinking about ITSM solutions with the introduction of artificial intelligence (AI) and cognitive computing.
Apply Cognitive Computing to Your Help Desk
With the understanding that IT helpdesk employees turnover at a rate of 38% each year and unstructured ITSM data is unsearchable, two former Managed Service Provider owners with more than 20 years of IT experience set out to resolve what they knew to be an industry crushing problem: increasing the productivity rate of IT helpdesk staff by reducing time wasted on search and decreasing the ramp up time for new IT support hires.
To add leverage back to help desks by bettering all the industry metrics such as time to resolution, closed tickets per employee, first-call resolution, weekly ticket delta, billable utilization, and more. Innovating the way to resolve support issues rather than how its been done over the past 20 years.
To enable Managed Service Providers (MSP), Internal Help Desks and OEMs to create a faster time to resolution, improve customer satisfaction, maintain control of their intellectual property and increase profitability by spending less time searching for answers, and more time resolving help desk tickets.
Conceptualized in 2015 by Evan Leonard and David Tan, joined by Brian Mullaney in 2017, and launched in 2019, CrushBank Technology Inc. is the premier player in the cognitive help desk industry.