Initiates Integration Between Flagship Solution and ECI’s e-automate® Syosset, NY – April 8, 2021— CrushBank, developers of an artificial intelligence (AI) solution that leverages the power of IBM Watson and Natural Language Processing to provide answers used in IT support, today announced a strategic partnership with ECI Software Solutions,
As someone who has spent his whole career involved in tech companies, I’ve definitely developed a natural curiosity. I love when things that seem like magic actually work as promised, but the feeling of satisfaction is quickly replaced by a thirst to understand the how and why. This has never
After 20 years, thousands of news stories, and more nights spent shivering at house fires and police tape than I’d like to recall, I decided that people have probably heard enough from me, so I am hanging up my notebook.
For many years while I was actively involved in managing the daily activities of a large group of support engineers at a MSP help desk, we had a saying, “If it’s not in ConnectWise, it doesn’t exist.” ConnectWise was our ITSM platform of choice. Regardless of your preferred software platform,
Join us to discuss the value of CrushBank Insight and help your MSP gain meaningful historical insights backed by actual data. CrushBank Insight makes information interactive, unlocking its value and driving organizational efficiency and performance improvement. This is an event you don’t want to miss! CrushBank Insight – AI Analytics
We are currently in the middle of some of the most impressive healthcare accomplishments in the history of mankind. By now I’m sure everyone is acutely aware of how quickly a COVID-19 vaccine has been produced as compared to historical norms. I’m sure you’re also aware of how scientists and
IBM Case Study as appeared on IBM.com Founded to tackle the growing problem of help desk staff inefficiency and overwork, CrushBank developed a solution that taps into the machine learning power of the IBM Watson® Discovery platform and uses AI to interpret unstructured data. The solution then presents it to
At an upcoming webinar, one of The 20’s principals will detail how CrushBank has helped The 20 accelerate support ticket resolution up to 40%. Syosset, NY – December 10, 2020 – CrushBank, developer of an IT Help-Desk application built on IBM Watson, today announced Master Managed Service Provider
When we launched CrushBank, an artificial intelligence (AI) solution purpose-designed to provide answers used in IT support, we were certain it could transform how support teams operated. Powered by IBM Watson, CrushBank was so revolutionary that it quickly began changing outcomes for IT users around the globe. Now, one of
Born from the frustration over inefficiencies in operating a managed IT service business, CrushBank is the first IT Help-Desk application built on Watson, the breakthrough cognitive technology developed by IBM.
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