CrushBank News

CrushBank Resolve Named One Of The Hottest IT Products For MSPs

Syosset, NY – August 27, 2021 — CrushBank, developers of an artificial intelligence (AI) solution purpose-built for the IT help desk, today announced that its automated product Resolve, which is powered by IBM Watson, has been named as one of the 18 hottest vendor products and services featured during The Channel Company’s XChange+ 2021, a leading industry event for MSPs and channel partners.

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CrushBank, the Natural-Language AI Solution, Announces Strategic Development with CompTIA on Innovative IT Assessments and Training

Will use real-world scenarios to gauge problem-solving skills.   Syosset, NY – April 29, 2021— CrushBank, developers of an artificial intelligence (AI) solution that leverages the power of IBM Watson and Natural Language Processing to provide answers used in IT support, today announced a strategic development initiative with CompTIA, the

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See How AI Accelerates ConnectWise Outcomes

Artificial intelligence (AI) is proven to transform business futures. Put it to work inside ConnectWise Manage. ConnectWise, integrated with AI, radically speeds the access to configs, historical time entries and improves your customer experience. On May 5, 2021, CTO David Tan demonstrated the power of operating our fully integrated CrushBank

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CrushBank Announces Strategic Alliance with ECI Software Solutions

Initiates Integration Between Flagship Solution and ECI’s e-automate®   Syosset, NY – April 8, 2021— CrushBank, developers of an artificial intelligence (AI) solution that leverages the power of IBM Watson and Natural Language Processing to provide answers used in IT support, today announced a strategic partnership with ECI Software Solutions,

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From CRN To CrushBank

After 20 years, thousands of news stories, and more nights spent shivering at house fires and police tape than I’d like to recall, I decided that people have probably heard enough from me, so I am hanging up my notebook.

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Mining the Value in Notes and Time Entries

For many years while I was actively involved in managing the daily activities of a large group of support engineers at a MSP help desk, we had a saying, “If it’s not in ConnectWise, it doesn’t exist.” ConnectWise was our ITSM platform of choice. Regardless of your preferred software platform,

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