Resolve, powered by IBM Watson, works inside ConnectWise Manage to Automate the support experience Syosset, NY – June 24, 2021— CrushBank, developers of an artificial intelligence solution purpose-built to provide answers used in IT support, today announced that its Resolve module has eliminated one of the cornerstones of the
On May 27, CrushBank CTO, David Tan hosted a live demo and Q&A of CrushBank Resolve. View the Recording Here In a rapid-fire work environment, it pays for support engineers to be three steps ahead of the next question, the next ticket entry and the next support call. Wouldn’t you
Will use real-world scenarios to gauge problem-solving skills. Syosset, NY – April 29, 2021— CrushBank, developers of an artificial intelligence (AI) solution that leverages the power of IBM Watson and Natural Language Processing to provide answers used in IT support, today announced a strategic development initiative with CompTIA, the
Artificial intelligence (AI) is proven to transform business futures. Put it to work inside ConnectWise Manage. ConnectWise, integrated with AI, radically speeds the access to configs, historical time entries and improves your customer experience. On May 5, 2021, CTO David Tan demonstrated the power of operating our fully integrated CrushBank
Initiates Integration Between Flagship Solution and ECI’s e-automate® Syosset, NY – April 8, 2021— CrushBank, developers of an artificial intelligence (AI) solution that leverages the power of IBM Watson and Natural Language Processing to provide answers used in IT support, today announced a strategic partnership with ECI Software Solutions,
As someone who has spent his whole career involved in tech companies, I’ve definitely developed a natural curiosity. I love when things that seem like magic actually work as promised, but the feeling of satisfaction is quickly replaced by a thirst to understand the how and why. This has never
After 20 years, thousands of news stories, and more nights spent shivering at house fires and police tape than I’d like to recall, I decided that people have probably heard enough from me, so I am hanging up my notebook.
For many years while I was actively involved in managing the daily activities of a large group of support engineers at a MSP help desk, we had a saying, “If it’s not in ConnectWise, it doesn’t exist.” ConnectWise was our ITSM platform of choice. Regardless of your preferred software platform,
Join us to discuss the value of CrushBank Insight and help your MSP gain meaningful historical insights backed by actual data. CrushBank Insight makes information interactive, unlocking its value and driving organizational efficiency and performance improvement. This is an event you don’t want to miss! CrushBank Insight – AI Analytics
We are currently in the middle of some of the most impressive healthcare accomplishments in the history of mankind. By now I’m sure everyone is acutely aware of how quickly a COVID-19 vaccine has been produced as compared to historical norms. I’m sure you’re also aware of how scientists and
Born from the frustration over inefficiencies in operating a managed IT service business, CrushBank is the first IT Help-Desk application built on Watson, the breakthrough cognitive technology developed by IBM.
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