On July 19, 2023, CrushBank joined the panel of Q3 IT Nation Evolve webinar, facilitated by Sean Lardo, ConnectWise Evangelist. The webinar introduced three thought leaders, Certified Integrators, and advocates of Evolve in the industry – Lori Berry, Director of Strategic Technology at GreatAmerica Financial Services, Juan Fernandez, Global Channel Chief at HacWare, and David Tan, CTO and Co-founder at CrushBank.
During the webinar, David shared his background in the MSP industry, CrushBank’s history as part of IT Nation Evolve’s original peer group, and CrushBank’s belief in and support for the Evolve program. With a focus on driving value through education, engagement, and valuable insights, especially in the realm of AI, CrushBank considers Evolve a vital avenue for interaction, collaboration, and the quest for constant learning.
CrushBank’s core offering is an AI Knowledge Management and service delivery optimization platform. Leveraging AI, large language models, and machine learning, CrushBank empowers optimized support delivery for MSPs. From creating and categorizing tickets to proactively providing techs with previous ticket solutions, CrushBank streamlines workflows and ensures accessibility to complete and optimized data.
The platform curates a seamless, end-to-end solution, elevating the experience for techs as it aggregates content from all sources of information across an enterprise into a single view. This facilitates ease of access, empowering techs to find information quickly. Notably, CrushBank embeds into a pod within ConnectWise Manage, conveniently presenting relevant documentation on the ticket screen.
During the webinar, David Tan discussed the critical role of automation and AI in an increasingly challenging labor market. By optimizing data and presenting the necessary information to resolve issues quickly, CrushBank facilitates faster scaling, enabling MSPs to onboard and retain talent.
Leadership and company culture were also focal points of the discussion. In the context of the hybrid workplace as a result of the pandemic, David discussed how CrushBank was able to roll out features that delivered valuable insights to MSPs, allowing them to better manage their organizations in remote work set-ups.
Collaboration emerged as a key to success, with CrushBank recognizing the value of being part of the community and contributing to better outcomes. David highlighted ConnectWise as an invaluable partner, urging MSPs to take full advantage of the resources they offer. From events and webinars to peer groups and user groups, ConnectWise provides powerful resources for MSPs to learn from each other, avoid repeating mistakes, and grow their businesses.
Watch the full webinar here.