Syosset, New York, July 17, 2023 – CrushBank, a leading provider of SaaS software built on artificial intelligence and machine learning technologies, is announcing that CRN®, a brand of The Channel Company, has named CrushBank as a Finalist for the 2023 CRN Tech Innovator Awards. CrushBank is being recognized for its AI Knowledge Management system in the MSP Platform and Tools category.
This annual award program showcases innovative vendors in the IT channel across 37 different technology categories, in key areas ranging from cloud to storage to networking to security. To determine the 2023 winners, a panel of CRN editors reviewed hundreds of vendor entries—including solution provider testimonials—using multiple criteria, including key capabilities, uniqueness, technological ingenuity, and ability to address customer and partner needs.
CrushBank is an industry-leading AI Knowledge Management platform that helps companies create smart data, automate and streamline their help desk operations, reduce costs and improve customer satisfaction. CrushBank’s powerful AI engine leverages a combination of AI, ML, and NLP to transform enterprise data into knowledge, innovating the way support issues are resolved. CrushBank’s goal is to increase the value of a company’s data and add leverage back to help desks by dramatically improving industry metrics.
“CRN’s annual Tech Innovator Awards acknowledge technology vendors committed to new and updated products that are creating the biggest opportunities for the solution providers and strategic service providers working on the front lines with customers.” said Blaine Raddon, CEO of The Channel Company. “Congratulations to each one of this year’s CRN Tech Innovator Award winners. We are proud to recognize these best-in-class vendors that are driving transformation and innovation in the IT space.”
“It’s an honor to be recognized in CRN’s Tech Innovator Awards,” said Brian Mullaney, CRO of CrushBank. “We developed CrushBank as a way to resolve the challenges that Managed Services Providers face. CrushBank dramatically improves IT support efficiency and creates smart data through the AI Knowledge Management system.”
The Tech Innovator Awards will be featured in the August issue of CRN and can be viewed online at crn.com/techinnovators.
CrushBank Technology, Inc. has built an AI engine and machine learning model to transform IT support. It provides data to speed resolutions, reduce escalations, and deliver unparalleled analytical insight. CrushBank unlocks proprietary and previously unsearchable content to provide invaluable support information and then uses that same technology to help categorize and classify client interactions for improved decision-making. CrushBank makes it easier to collect data, identify missing information to continually bolster a support team’s corpus of information. Founded by industry leaders, CrushBank searches and categorizes more than 15 million pieces of information for customers daily. For more information, visit crushbank.com
About The Channel Company
The Channel Company enables breakthrough IT channel performance with our dominant media, engaging events, expert consulting and education, and innovative marketing services and platforms. As the channel catalyst, we connect and empower technology suppliers, solution providers, and end users. Backed by more than 40 years of unequalled channel experience, we draw from our deep knowledge to envision innovative new solutions for ever-evolving challenges in the technology marketplace.
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