Strategic Partnership Benefits Leading Managed Services Providers (MSPs)
San Diego – August 17, 2023 – Technology Assurance Group (TAG), an organization of leading managed services providers (MSPs) representing $800 million in products and services, whose Members integrate the best technology solutions including IT, cloud-based technologies, cybersecurity, telecommunications, AV, video surveillance, access control and managed print, announced today that they have partnered with CrushBank Technology, Inc., the leading company that is helping businesses to utilize artificial intelligence (AI) knowledge management systems, machine learning, and natural language processing (NLP) to transform enterprise data into searchable knowledge. Through this partnership, TAG Members will be empowered to deliver an even higher level of customer experience to clients than ever before. While each TAG Member is dedicated to serving the IT needs of small to mid-sized businesses (SMBs) across the country, this partnership with CrushBank will help them improve customer experience to an unprecedented level.
It’s no secret that artificial intelligence is making tidal waves in every industry it touches and the leadership at TAG is excited for the possibilities this partnership unlocks for Members. “AI is disrupting every industry it touches and that’s because of its sheer power,” stated Dale Stein, Partner of TAG. He later continued, “This seismic shift will change the way everyone does business, which is why we’re so excited to have CrushBank as a Strategic Partner. Not only does this partnership increase our Members’ capacity to delight their customers far beyond the competition but it will give Members access to AI expertise that is typically only available at the enterprise-level.”
The CrushBank AI Knowledge Management system uses artificial intelligence and a machine learning model to accelerate ticket resolutions, reduce escalations, and delivers unparalleled analytical insight. CrushBank unlocks proprietary and previously unsearchable content to provide invaluable support information and then uses that same technology to help categorize and classify client interactions for improved decision-making. CrushBank makes it easier to collect data and identify missing information to continually bolster a support team’s corpus of information. CrushBank is platform-agnostic because it seamlessly integrates with various platforms including ConnectWise, e-Automate, Microsoft Teams, SharePoint and also offers a Universal API for custom systems.
Brian Mullaney, CRO of CrushBank, said “We are very excited to have this partnership with TAG. As a premier group of service providers, we see them as an ideal fit for the capabilities of the CrushBank AI Knowledge Management system. This will allow them to bring the entire experience of TAG to bear on specific client issues and allow the organization to review root causes and analytics across the network to highlight trends and challenges. CrushBank will drive efficiency, profitability, and enterprise value for the members.” CrushBank is backing up their support from the onset of the partnership by ensuring that Members benefit from preferred pricing.
Additionally, CrushBank empowers AI-driven data analysis for organizations. This enables partners to analyze client data to identify trends and patterns, which can improve decision-making. This is a crucial feature-set for businesses that want to let “data drive their decisions,” so they can improve service offerings, product delivery and customer experience over time, from an informed place.
Lastly, MSPs can extend the features of the system to end user clients who share a ticketing system with them. This reduces “intelligent response times” which will increase customer loyalty and will foster long-term relationships.
For more information or to gain access to the preferred pricing, TAG Members may contact sales@crushbank.com or by calling (516) 802-7200.
ABOUT CRUSHBANK
CrushBank delivers an award-winning AI Knowledge Management platform. It transforms IT support, enabling faster resolutions, fewer escalations, and unparalleled analytics. CrushBank unlocks previously unsearchable content to provide invaluable support information and helps categorize client interactions for improved decision-making. Founded by industry leaders, CrushBank searches and categorizes more than 15 million pieces of information daily. For more information visit crushbank.com
ABOUT TECHNOLOGY ASSURANCE GROUP
Founded in 1998, Technology Assurance Group is an organization of leading managed technology services providers (MTSPs) in the United States and Canada representing $800 million in products and services. TAG Members integrate all technology solutions including IT, cloud-based technologies, cybersecurity, telecommunications, AV, video surveillance, access control and managed print. Members benefit from best business and management practices, advanced sales training programs and processes, in-depth financial analysis and industry benchmarking, professionally led peer group interaction, marketing and lead generation programs, and strategic partnerships with technology manufacturers. For more information please call (858) 946-2108 or visit tagnational.com