CrushBank announces leading Australian Managed Services Provider as new client.
Syosset, New York
May 10, 2023
CrushBank, a leading provider of SaaS software built on artificial intelligence and machine learning technologies, is proud to announce its expansion into Australia. As part of this buildout, CrushBank’s AI-powered platform has expanded to Australia as the demand grows down under.
“We are thrilled to be expanding into Australia,” said Evan Leonard, CEO of CrushBank. “Our AI solution has been transforming the way IT support organizations handle help desk inquiries, and we are excited to bring these benefits to the Australian market.”
CrushBank’s AI software helps companies create smart data, automate and streamline their help desk operations, reduce costs and improve customer satisfaction. Australian IT Services organizations can now benefit from CrushBank’s powerful technology and data enriching capabilities, running inside an IBM datacenter in Sydney that meets their regulatory requirements. CrushBank finds solutions for your support team and your management gains intelligence in the blink of AI.
“We are proud to have a leading MSP adopt CrushBank’s technology in the Australian market – First Focus, one of the most successful MSPs in the country. They know where support is heading and the key to the future is utilizing AI,” added Leonard.
Ross Sardi, CEO of First Focus, expressed his satisfaction with the adoption of CrushBank’s technology. “We are very happy to be adopting CrushBank’s AI software for our help desk operations,” said Sardi. “It will make a significant difference to our ability to provide fast and efficient support to our clients and we are pleased that it is hosted here.”
CrushBank’s expansion into Australia is part of its ongoing commitment to providing top-quality AI technology that supports IT Service organizations around the world. CrushBank already serves clients across North America and Europe.
CrushBank Technology Inc. has built an AI engine and machine learning model to transform IT support. It provides data to speed resolutions, reduce escalations, and deliver unparalleled analytical insight. CrushBank unlocks proprietary and previously unsearchable content to provide invaluable support information and then uses that same technology to help categorize and classify client interactions for improved decision-making. CrushBank makes it easier to collect data, identify missing information to continually bolster a support team’s corpus of information. Founded by industry leaders, CrushBank searches and categorizes more than 15 million pieces of information for customers daily. For more information, visit crushbank.com