SYOSSET. February 28, 2024 – CrushBank Technology Inc. is delighted to announce embedded integration of its award-winning CrushBank AI Knowledge Management system with Autotask and HaloPSA. These additional integrations marks a significant milestone in the realm of IT support, promising unparalleled efficiency, enhanced client relations, and superior outcomes for Managed Services Providers and Corporate Service Desks worldwide.
CrushBank’s AI Knowledge Management system, powered by trustworthy AI from IBM watsonx, is renowned for its ability to aggregate data from all company data sources into a comprehensive private data lake. This reservoir of Smart Data acts as a cornerstone for enhancing IT support operations, providing technicians with unparalleled access to insights and solutions.
“At CrushBank, our focus has always been on empowering businesses with actionable insights derived from Smart Data,” said Brian Mullaney, Chief Revenue Officer at CrushBank Technology. “Through our integration with the popular Autotask and HaloPSA platforms, we’re delivering on this promise by putting advanced search capabilities right at technicians’ fingertips, enabling them to tap into the wealth of knowledge within their organization’s private data lake.”
One of the distinguishing features of CrushBank’s AI Knowledge Management system is its ability to aggregate data from diverse sources into a custom private data lake. This comprehensive approach ensures that technicians have access to a wealth of information, enabling them to resolve issues efficiently and effectively.
The integration with Autotask and HaloPSA further enhances this capability by providing technicians with advanced search functionalities directly within their workflow. This access to knowledge resources empowers technicians to find solutions faster, ultimately leading to improved client satisfaction and better overall outcomes for businesses.
With CrushBank’s AI Knowledge Management system integrated into Autotask and HaloPSA, businesses can expect:
- Enriched support data: Automated classification of support tickets built with a customized machine learning model based on historical data.
- Enhanced Efficiency: Advanced search capabilities streamlining the issue resolution process, reducing downtime and increasing productivity.
- Improved Client Relations: Faster issue resolution and access to comprehensive knowledge resources lead to enhanced client satisfaction and stronger relationships.
CrushBank Technology remains committed to driving innovation in IT support, and the integration with Autotask and HaloPSA is a testament to this commitment. By harnessing the power of AI and leveraging leading industry platforms, CrushBank continues to set the standard for excellence in IT support solutions.
For more information about CrushBank Technology and its AI-driven Knowledge Management system, visit www.crushbank.com.
About CrushBank Technology
CrushBank is an award-winning AI Knowledge Management system that uses trustworthy AI from IBM WatsonX. CrushBank transforms IT support, enabling faster resolutions, fewer escalations, and unparalleled analytics. CrushBank creates Smart Data for your business that fill critical gaps in support information, leading to enhanced client relations and better outcomes.