THE AGENT SUITE
Ticket Auditor
Stop Rework and Repeat Tickets
- Partners see between 8-19% of tickets are reopens, reworks, or incomplete resolutions
- The Ticket Auditor mines thousands of previous tickets in the Data Lakehouse to identify problems that were never completely addressed
- Provides a daily Rework Report for leadership insight
- Can automatically change status (Rework) and trigger a workflow
- Surfaces outlier customers, behaviors, and trends that drive churn and cost
Agreement Manager
Stop Rework and Repeat Tickets
- Ensures the right agreement is always assigned to the ticket
- Reclassifies past time entries automatically after an agreement change
- Eliminates revenue leakage and prevents bad invoices
Alert Consolidator
One Issue, bundled into one ticket
- Automatically scans the Data Lakehouse for related tickets across RMM, backups, ITSM, alerts, and more
- Bundles similar tickets in ConnectWise to create one unified issue
- Prevents duplicate effort, missed updates, and client confusion
ALLOW MANAGERS TO DEAL WITH OUTLIERS AND
EXCEPTION, INSTEAD OF BEING OVERWHELMED WITH NOISE
CrushBank Agents eliminate guesswork, reduce waste, and
protect profitability — all while improving your customer
experience. More agents coming 2026