Syosset, NY. Apr 29, 2024 — CrushBank, a pioneer in Artificial Intelligence for Managed Services Providers, today unveiled its latest advancement in IT support: the integration of its SmartClassifier technology with Autotask, the leading ITSM platform. This new feature is set to significantly enhance how tickets are managed, leveraging a sophisticated private data lake powered by IBM watsonx AI.
The private data lake allows CrushBank to store and analyze vast amounts of data securely, enabling the SmartClassifier to learn and adapt from historical ticket information. This feature ensures more accurate and efficient ticket categorization, reducing the time spent on manual classifications and increasing overall operational efficiency.
“Our integration of SmartClassifier with Autotask leverages our private data lake to provide unparalleled accuracy in ticket classification,” said Brian Mullaney, CRO of CrushBank. “This secure repository of knowledge allows our AI to deliver tailored solutions that meet the specific needs of each MSP, ensuring that our system is not only powerful but also incredibly adaptable.”
SmartClassifier for Autotask automates ticket categorization, allows for historical recategorization, and supports customization with bespoke models for unique business requirements. It also reclassifies tickets after work is complete to reflect the actual problem that was solved, not just what the user originally reported.
While most MSPs will be able to use the standard model for automated ticket classification, CrushBank understands that each business is unique. This is why there is the ability to load your own custom model with dedicated models for Type, SubType, and Item classification.
CrushBank’s SmartClassifier can also significantly help with acquisitions, building a consistent method of categorization as well as historically recategorizing tickets to streamline processes and maximize efficiency.
As CrushBank continues to innovate in the realm of AI-driven IT support, this integration marks a significant step forward in helping MSPs reduce escalations, speed up resolution times, and improve service delivery. The SmartClassifier for Autotask is available now.