CrushBank introduces two new features to its award-winning AI Knowledge Management system today. With these enhancements, CrushBank aims to continue to empower organizations with innovative solutions for knowledge management, and IT Support and Help Desk operations.
CrushBank search results now have full access to the Microsoft Docs repository of support information
CrushBank users can now benefit from Microsoft’s vast and continually updated repository of support articles, which will now be included, where relevant, in CrushBank search results. CrushBank’s powerful AI engine curates the content to select only repositories within Microsoft Docs that are relevant to IT Support organizations. This integration aims to enhance and expedite ticket and issue resolution.
Introducing new SmartClassifier custom model
While most MSPs will be able to use the standard model for automated ticket classification, CrushBank understands that each business is unique. This is why the ability to load your own custom model with dedicated models for Type, SubType, and Item classification.
With the custom model, Item data is the primary driver, fed by training data from historical ticket information.
CrushBank’s SmartClassifier allows you to auto categorize data and ticket types for your core systems, as well as for companies you acquire, building a consistent method of categorization as well as historically recategorizing tickets to streamline processes and maximize efficiency.