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David Tan, Chief Technology Officer to Speak at IBM THINK 2018



Stephanie Memos

Marketing Associate


(T) 516-802-7200


David Tan, Chief Technology Officer to speak at

IBM THINK Conference 2018


Syosset, NY, February 7, 2018: CrushBank is excited to announce that David Tan, Chief Technology Officer, will be a speaker at the 2018 IBM THINK Conference to be held March 19-22 at Las Vegas, NV. As a recognized thought leader in the ever-changing technology world, David has ov­­er 25 years of industry experience and brings his cognitive help-desk expertise to this year’s IBM THINK conference with, “How CrushBank is Leveraging the Power of Watson to Disrupt IT Support”.

IBM THINK 2018 is the event where the problems of tomorrow meet the minds of today. Attendees will discover how to realize exponential outcomes through the power of IBM with hundreds of inspiring visionaries, inventors and expert speakers, the latest technology that is changing the planet, hundreds of hands-on labs, certifications and think tanks. Attendees will also gain access to a growing partner eco-system of technology experts.

Over the four-day IBM THINK 2018 event, during the Core Curriculum program, David Tan, will share how CrushBank grew out of a long-time IT Managed Services Provider by utilizing Watson and the API’s over the past three years to build an incredibly powerful solution that looks at the other side of the coin -IT Support. Tan will also emphasize how Watson and AI are not just about automating the work machines do, but will drill down to the real opportunity, which is to make people better at their jobs.

For the full abstract click here:

Event attendees are encouraged to attend “How CrushBank is Leveraging the Power of Watson to Disrupt IT Support” during the Core Curriculum program. To secure an appointment with David Tan during the IBM THINK 2018 conference, email or call 516-802-7200.

“I’m excited to share my enthusiasm of the product with a new audience of colleagues and visionaries at this year’s IBM THINK conference. Once attendees receive a glimpse of the session, they’ll be blown away by not only the journey of CrushBank, but the mission that drives the product’s success.” said David Tan, Chief Technology Officer. “CrushBank is continuing to disrupt the IT Support industry while making people better at their jobs.”


Make Every Engineer your Best Engineer

CrushBank is the first IT Help Desk application built on Watson, the breakthrough cognitive technology developed by IBM. Watson uses “cognition”, the process of acquiring knowledge, to think, learn and inform decisions the same way your engineers and support teams do. CrushBank combines best-practice documentation with your proprietary content to provide invaluable insight. The system ingests large volumes of unstructured data, reads and understands it, and uses machine learning to find the right answers to your questions instantly. Simply put, CrushBank streamlines your help desk by allowing you to resolve more issues faster, and requiring less escalation to Level 2 and above. End users are more satisfied with an increase in first-call resolution.

CrushBank was created by the owners of a Managed Services Provider with over 20 years of IT experience. The first of its kind, CrushBank is as valuable for a 5-person team as it is for a Fortune 500 company.

It is our Mission to enable Internal Help Desks, Managed Service Providers (MSP) and Enterprises/Corporations to create a faster time to resolution, improve customer satisfaction, maintain control of your intellectual property and increase profitability by spending less time searching for answers, and more time finding solutions.

For additional information, visit us online at:

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