Overall, we are very satisfied with CrushBank. It has transformed our operations. If you want to save time per ticket and enhance your team's productivity with accurate resolutions, CrushBank is worth the investment.

We really like how we can find related tickets and similar issues quickly within Crushbank. It's really nice that we don't have be totally exact in our searches and it still finds what I'm looking for faster than if I had done a time entry search in ConnectWise Manage.

CrushBank has reduced the frequency of escalations because our techs can resolve the problem without needing to go to another source. They’re finding answers on their own, which helps them build confidence and close tickets faster.

The biggest things that I'm excited about are the ticket classifier and ticket budgeter. Being able to put averages on things like PC deployments and see what the outliers are and where we might need training from engineers, or where a ticket went awry that took too long, are really keys for us moving forward.

“CrushBank gives our frontline engineers on the help desk the ability to solve customer problems faster. It helps us close say an extra ticket a day per engineer.”

The first question I asked CrushBank Neuro saved me an hour of work! It’s changing the way we work.

CrushBank helps our technicians get to relevant information quicker, which is helping them solve problems more quickly. Even in the sales department, where we sometimes have to find service tickets that may be related to a sales request, we are benefitting from CrushBank’s intelligence, saving us time by providing much more relevant results in our search than our PSA can provide.

I've been just asking CrushBank Neuro questions that my team asks me... it's faster than I am at pointing out documents. I keep showing the team it's basically a "let me Google that for you" type of thing now.

CrushBank has positively impacted our service delivery process by helping us apply the ITSM model to ticket classification and better predict ticket time budgeting. It also helps us have a single source to search for documentation and SOPs which allows us to grow.  CrushBank speeds up the time to ticket resolution and makes searching through past tickets way easier than using the built in filters of the PSA

Our Service Delivery Manager used to spend half of his time dispatching tickets. Now, with CrushBank classifying tickets, he's freed up to do more than watch the board all day. Just for this dispatching capability alone, our value is double the cost of this product.

CrushBank has literally been a game changer for our service desk. We would have operational deficiencies without it. Beyond the service desk efficiency it creates, our account teams leverage with clients the insight it gives us about trends in their support issues. Overall, it really has been tremendous for our organization.