Unlock Your Organization’s Most Powerful Asset

Data is the most powerful asset of your business, yet 80% is unstructured and effectively unsearchable. CrushBank unlocks your prized data — bringing order to the chaos of historical ticketing and other client information resources — thereby boosting the efficiency of your team and delivering operational intelligence across the enterprise.

Unlock Your Organization’s Most Powerful Asset

Data is the most powerful asset of your business, yet 80% is unstructured and effectively unsearchable. CrushBank unlocks your prized data — bringing order to the chaos of historical ticketing and other client information resources — thereby boosting the efficiency of your team and delivering operational intelligence across the enterprise.

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Give Your Team Access to the Info They Need to Close More Support Tickets Faster

CrushBank Delivers

Help Your People Work Smarter

Put the data your helpdesk engineers need at their fingertips. With better access to historical ticketing details and proprietary customer information as well as product documentation, licensing and credentials, they can spend less time searching for information and more time using their technical expertise to resolve customer issues. These more efficient problems solvers on your team troubleshoot and close more tickets faster, making room to serve more customers in their workday.

Figure Out What’s Working and What’s Not​

Connect CrushBank to your ITSM and start gaining valuable insight about everything from employee productivity to end user satisfaction. More easily identify your best performers, your biggest support headaches and your greatest opportunities to improve customer service. Find out which clients are truly your best customers and which ones are exceeding their MRR in what it costs you to support them.

Improve Customer Satisfaction and Retention

When customers call for support, they expect your helpdesk to know their history and account details. With faster access to relevant information, your helpdesk engineers can minimize customer frustration, deliver more intimate first touch conversations and close customer trouble tickets faster. This improved customer experience reduces account turnover and leads to more five-star reviews.

CrushBank News

CrushBank Transforms IT Support for MSPs with an AI Engine – New Features Announced

Attendees of the IT Nation event can look forward to seeing new features and services on the platform, which adds Artificial Intelligence capabilities to their existing systems.

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IBM Helps Ecosystem Partners Accelerate AI Adoption by Making it Easier to Embed and Scale AI Across Their Business

Expansion of embeddable AI software portfolio can help companies address AI skills gap, lack of resources and development costs of bringing AI-powered applications to market

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Crushbank Exec: MSP M&A Is Helping To Grow Our Business

‘The most important piece is continuing to drive new features into the platform at a higher pace,’ says Brian Mullaney, chief revenue officer for Crushbank. ‘It’s a strategic goal of driving Crushbank to our customers a little bit more, and that‘s fast coming.’

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Client Success Stories

“With CrushBank, the top 25% of our engineers are closing 40% more tickets than before.”
Jonathon Blakey
Jonathan Blakey
CTO
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