Unlock Your Organization’s Most Powerful Asset

Data is the most powerful asset of your business, yet 80% is unstructured and effectively unsearchable. CrushBank unlocks your prized data — bringing order to the chaos of historical ticketing and other client information resources — thereby boosting the efficiency of your team and delivering operational intelligence across the enterprise.

Unlock Your Organization’s Most Powerful Asset

Data is the most powerful asset of your business, yet 80% is unstructured and effectively unsearchable. CrushBank unlocks your prized data — bringing order to the chaos of historical ticketing and other client information resources — thereby boosting the efficiency of your team and delivering operational intelligence across the enterprise.

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Give Your Team Access to the Info They Need to Close More Support Tickets Faster

CrushBank Delivers

Help Your People Work Smarter

Put the data your helpdesk engineers need at their fingertips. With better access to historical ticketing details and proprietary customer information as well as product documentation, licensing and credentials, they can spend less time looking for information and more time using their technical expertise to resolve customer issues. These more efficient problems solvers on your team troubleshoot and close more tickets faster, making room to serve more customers in their workday.

Figure Out What’s Working and What’s Not​

Connect CrushBank to your ITSM and start gaining valuable insight about everything from employee productivity to end user satisfaction. More easily identify your best performers, your biggest support headaches and your greatest opportunities to improve customer service. Find out which clients are truly your best customers and which ones are exceeding their MRR in what it costs you to support them.

Improve Customer Satisfaction and Retention

When customers call for support, they expect your helpdesk to know their history and account details. With faster access to relevant information, your helpdesk engineers can minimize customer frustration, deliver more intimate first touch conversations and close customer trouble tickets faster. This improved customer experience reduces account turnover and leads to more five-star reviews.

CrushBank News

A.I. is Dead. Long Live A.I.

A.I., as journalists understand it, is dead. And I could not be happier. The New York Times, the Wall Street Journal have each written its …

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CrushBank Resolve Named One Of The Hottest IT Products For MSPs

Syosset, NY – August 27, 2021 — CrushBank, developers of an artificial intelligence (AI) solution purpose-built for the IT help desk, today announced that its automated product Resolve, which is powered by IBM Watson, has been named as one of the 18 hottest vendor products and services featured during The Channel Company’s XChange+ 2021, a leading industry event for MSPs and channel partners.

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CrushBank Builds Automation Into ConnectWise Manage To Deliver Instant, Curated Answers To Tickets

Resolve, powered by IBM Watson, works inside ConnectWise Manage to Automate the support experience   Syosset, NY – June 24, 2021— CrushBank, developers of an …

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Client Success Stories

“With CrushBank, the top 25% of our engineers are closing 40% more tickets than before.”
Jonathon Blakey
Jonathan Blakey
CTO, The 20
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