Build Smart Data


All your systems in one trustworthy IBM Watson AI data lake eliminating search time


Take Back Your Client Knowledge


Turn employee knowledge into corporate intellectual property


Unified View of Your World


A single pane inside your ITSM for all your data


Get Answers in the Blink of AI


Drive escalations down and tickets closed per tech up with trustworthy generative AI


All time searches done
with CrushBank:

Total search results delivered
by CrushBank:

 

Typical MSP Metrics




93%
of data is unsearchable

 

70%
of service requests are miscategorized

 

50%
of technician’s time is spent looking for data or information

20%
of data in MSP systems are missing

 

30%
service technician turnover is common

 
 

Case Studies

NovaTech, Inc.

iPower Technologies

  • The summarization/resolution function that CrushBank provides my company saves me hours a week!
    DKBinnovative
  • Overall, we are very satisfied with CrushBank. It has transformed our operations. If you want to save time per ticket and enhance your team's productivity with accurate resolutions, CrushBank is worth the investment.
    IT Weapons
  • We really like how we can find related tickets and similar issues quickly within Crushbank. It's really nice that we don't have be totally exact in our searches and it still finds what I'm looking for faster than if I had done a time entry search in ConnectWise Manage.

    Equinox IT Services
  • The biggest things that I'm excited about are the ticket classifier and ticket budgeter. Being able to put averages on things like PC deployments and see what the outliers are and where we might need training from engineers, or where a ticket went awry that took too long, are really keys for us moving forward.
    Visual Edge
  • “CrushBank gives our frontline engineers on the help desk the ability to solve customer problems faster. It helps us close say an extra ticket a day per engineer.”
    NovaTech, Inc.
  • We can integrate CrushBank across all our current systems and solve problems faster. Plus, we can use it as a selling point to our clients – as we can rapidly resolve their problems because we're using AI.
    iPower Technologies
  • We are saving 8-10 hours a month just by using the CrushBank SmartClassifier to automate the classification of our tickets.
    Lighthouse IT
  • We trust CrushBank’s SmartClassifier for our ticket classification, at both the beginning and end of ticket resolution. In fact, our Dispatch team no longer does any classification tasks themselves, as CrushBank takes care of it automatically. This has created direct time savings for us.
    Covenant Technology Solutions
  • The first question I asked CrushBank Neuro saved me an hour of work! It’s changing the way we work.
    CloudBox
 

Book a Demo

 

Schedule a personal demo with an expert to see the CrushBank AI Engine in action. You’ll learn how you can transform your IT support, gain insight into your operational efficiency and customer sentiment and learn how you can dramatically improve your data quality.