Unlock Your Organization’s Most Powerful Asset
Data is the most powerful asset of your business, yet 80% is unstructured and effectively unsearchable. CrushBank unlocks your prized data — bringing order to the chaos of historical ticketing and other client information resources — thereby boosting the efficiency of your team and delivering operational intelligence across the enterprise.
Unlock Your Organization’s Most Powerful Asset
Data is the most powerful asset of your business, yet 80% is unstructured and effectively unsearchable. CrushBank unlocks your prized data — bringing order to the chaos of historical ticketing and other client information resources — thereby boosting the efficiency of your team and delivering operational intelligence across the enterprise.
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Give Your Team Access to the Info They Need to Close More Support Tickets Faster
CrushBank Delivers
Put the data your helpdesk engineers need at their fingertips. With better access to historical ticketing details and proprietary customer information as well as product documentation, licensing and credentials, they can spend less time searching for information and more time using their technical expertise to resolve customer issues. These more efficient problems solvers on your team troubleshoot and close more tickets faster, making room to serve more customers in their workday.
Connect CrushBank to your ITSM and start gaining valuable insight about everything from employee productivity to end user satisfaction. More easily identify your best performers, your biggest support headaches and your greatest opportunities to improve customer service. Find out which clients are truly your best customers and which ones are exceeding their MRR in what it costs you to support them.
When customers call for support, they expect your helpdesk to know their history and account details. With faster access to relevant information, your helpdesk engineers can minimize customer frustration, deliver more intimate first touch conversations and close customer trouble tickets faster. This improved customer experience reduces account turnover and leads to more five-star reviews.
CrushBank News
CrushBank Receives $5.5 Million in Series A Funding from Arthur Ventures
Syosset, NY – July 12, 2022— CrushBank, developers of an artificial intelligence (AI) solution purpose-built for IT support, today announces that Arthur Ventures has invested $5.5M in a Series A round that closed in June 2022. ConnectWise Co-founder David Bellini, a prior investor, joined Arthur Ventures in this round with a vote of confidence for CrushBank’s strategic direction.
CrushBank’s IT Nation Break-Out: MSPs Can Find “Abundance of Efficiency” In ‘Unsearchable’ Data
Syosset, NY – August 27, 2021 — CrushBank, developers of an artificial intelligence (AI) solution purpose-built for the IT help desk, today announced that its automated product Resolve, which is powered by IBM Watson, has been named as one of the 18 hottest vendor products and services featured during The Channel Company’s XChange+ 2021, a leading industry event for MSPs and channel partners.
A.I. is Dead. Long Live A.I.
A.I., as journalists understand it, is dead. And I could not be happier. The New York Times, the Wall Street Journal have each written its …
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