The AI Results you Get are Only as Good as the Data you Provide.
CrushBank solves the data problem before it becomes an AI problem:
Normalize first.
CrushBank ingests data from your business systems and normalizes it — resolving inconsistencies, standardizing schema, and creating a clean, unified data layer before any AI model ever sees it.
Store in three optimized formats.
Structured data for analytics and computation. Unstructured data for conversational, semantic and similarity search. Native for document retrieval. Each format is purpose-matched to a class of AI workload.
Connect your LLM of choice.
CrushBank is model-agnostic. Bring your own LLM — Claude, ChatGPT, Gemini, Microsoft Copilot, or any compatible model — and connect it to a data layer that's been built to maximize its accuracy and reliability.
Orchestrate IT connects
One lakehouse. Every source your service desk and business runs on.
CrushBank’s Orchestrate IT ingests and normalizes data from the full breadth of your IT application stack. Normalized. Stored in three optimized formats. Connected to your LLM. Use your imagination to create documents, automations and workflows and AI Agents with your own developers
- Step 1 — Conversational Retrieval
Ask questions in plain language and get instant, accurate answers sourced directly from your data lakehouse — across tickets, documents, knowledge bases, and every connected system, without switching tools or writing a query. - Step 2 — Automations and Workflow
Use your normalized data to drive ticket classification, time budgeting, prioritization, and routing at over 90% accuracy — consistent, auditable outcomes derived from your organization's own institutional knowledge, not generic AI inference. - Step 3 — AI Agents
Deploy agents that continuously monitor your operational data to surface trends, detect recurring issues, and trigger intelligent workflows — adding analytical and resolution capacity across your service desk.
Bring the full power of your data lake house directly into your PSA, document management system, ERP and more. CrushBank IT unifies your IT operations data, institutional knowledge, and AI intelligence in a single interface — giving engineers instant, accurate access to everything they need to resolve issues faster and deliver higher-quality service.
With your data lake house, create AI-driven automations, document and conversational search, live internet search, operational insights, and AI-assisted document creation — all operating on your normalized data, inside the tools your team already uses. Schedule a demo and to see how powerful your data can become.
Orchestrate Corporate connects
One lakehouse. Every source your business runs on.
CrushBank’s Orchestrate Corporate ingests data, maintains permissions and normalizes data from the full breadth of your enterprise application stack. Normalized. Stored in three optimized formats. Connected to your LLM. Your developers can create outcomes from your corporate data by accessing the data lake house.
- Step 1 — Conversational Retrieval
Ask any business question in plain language and get accurate answers drawn from across your CRM, ERP, documents, and line-of-business systems — giving every executive and team member instant access to the intelligence that previously required a data analyst to surface. - Step 2 — Automations and Workflow
Use your normalized corporate data to automate reporting, approvals, alerts, and cross-system workflows — eliminating manual handoffs between platforms and ensuring every automated decision is grounded in clean, unified business data, not siloed snapshots. - Step 3 — AI Agents
Deploy agents that continuously monitor your business data across every connected system — flagging anomalies, surfacing opportunities, and triggering actions before issues escalate, without requiring manual oversight or additional headcount.
Your business data is already there. Let's put it to work.Schedule a demo and see how CrushBank Orchestrate Corporate connects your CRM, ERP, documents, and line-of-business systems into a unified, AI-ready data lakehouse — and connects to the LLM your organization already uses or plans to deploy.
Enterprise-grade Governance for your AI and your Data.
A managed data lakehouse isn't just a technical decision — it's a governance decision. CrushBank is built on the principle that every organization should be able to control who accesses their data, how AI models use it, and how every output is traced and audited.
Role-based access control.
Define precisely which users, teams, and AI agents can access which data — enforced at the lakehouse layer, not the application layer.
Full audit trails.
Every query, retrieval, and AI-generated output is logged and traceable — meeting the documentation requirements of compliance-conscious organizations.
Data residency and sovereignty.
Your data stays where it belongs. CrushBank's managed infrastructure supports data residency requirements and does not use your data to train shared models.SOC 2 certified.
CrushBank's platform is independently audited and SOC 2 compliant, providing your security and compliance teams with the documentation they require.
Managed Data Lakehouse
Powerful Products for NextGen IT Operations
Everything you need to transform your IT Operations from your Data Lakehouse.
CrushBank IT
Turn Your PSA Into Your Most Powerful Platform
Bring all of your IT operations data, knowledge, and intelligence together—right inside your PSA . With CrushBank, your team gains instant access to everything they need to resolve issues faster and deliver exceptional service.
CrushBank transforms your PSA into an AI-powered engine with: Automations, Document & Conversational Search, Internet Search, Insights and Document Creation.
Data Migration with SmartShift and SmartArchive
Migrate and preserve your PSA data with precision. SmartShift handles PSA-to-PSA migrations with full audit trails, intelligent field mapping, and zero operational disruption — ensuring your historical data enters your lakehouse clean and normalized from day one. Migrate the data you want to your PSA, migrate the rest to a conversational AI archive and retire the data you no longer need.
SmartArchive extends your lakehouse to legacy and end-of-life systems, making years of historical ticket and operations data instantly searchable through conversational AI — without the cost or risk of keeping outdated platforms running.
CrushBank Automations
Drive precise, data-grounded automations across your IT operations — without depending on unpredictable generic AI models. CrushBank Automations use your organization's normalized data and machine learning to deliver ticket classification, budgeting, and prioritization at over 90% accuracy. The result: consistent, auditable outcomes derived from your own institutional knowledge — not black-box inference.
CrushBank Autonomous AI Agents
For Smarter IT operations
Deploy AI agents that continuously analyze your operational data to surface patterns, prevent duplication, and accelerate resolution — without adding headcount. Built for MSPs and enterprise service desks, CrushBank Agents operate directly on your normalized data lakehouse, ensuring every insight is grounded in your actual operational history.
- Detect reopened tickets
Automatically and route root-cause analysis before repeat issues escalate. - Surface Trends & Outliers
Identify recurring problems and flag tickets deviating significantly from historical resolution benchmarks for that ticket type.
Real Success Stories with Trusted Al
Discover how CrushBank's Trusted Al is driving success for businesses of all
Dataprise
Equinox
Novatech
CrushBank Blog
Why Simplicity Determines Whether AI Agents Succeed or Fail
CRN Feature: CrushBank Data Lakehouse on IBM Cloud Makes Enterprise Data Searchable
Unlocking ALL Your Data Through a Data Lakehouse
CrushBank News
CrushBank’s Brian W. Mullaney Joined Panel on AI and Cybersecurity at Future of Connecticut Event
CrushBank’s David Tan Shines at IBM’s Event for Build/Embed Partners
CrushBank Enhances Efficiency with New ConnectWise Agreements Integration
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