Unlock Your Organization’s Most Powerful Asset
Data is the most powerful asset of your business, yet 93% is unstructured and effectively unsearchable. CrushBank unlocks your prized data — bringing order to the chaos of historical ticketing and other client information resources — thereby boosting the efficiency of your team and delivering operational intelligence across the enterprise.
Unlock Your Organization’s Most Powerful Asset
Data is the most powerful asset of your business, yet 93% is unstructured and effectively unsearchable. CrushBank unlocks your prized data — bringing order to the chaos of historical ticketing and other client information resources — thereby boosting the efficiency of your team and delivering operational intelligence across the enterprise.
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Give Your Team Access to the Info They Need to Close More Support Tickets Faster
CrushBank Delivers
Put the data your helpdesk engineers need at their fingertips. With better access to historical ticketing details and proprietary customer information as well as product documentation, licensing and credentials, they can spend less time searching for information and more time using their technical expertise to resolve customer issues. These more efficient problems solvers on your team troubleshoot and close more tickets faster, making room to serve more customers in their workday.
Connect CrushBank to your ITSM and start gaining valuable insight about everything from employee productivity to end user satisfaction. More easily identify your best performers, your biggest support headaches and your greatest opportunities to improve customer service. Find out which clients are truly your best customers and which ones are exceeding their MRR in what it costs you to support them.
When customers call for support, they expect your helpdesk to know their history and account details. With faster access to relevant information, your helpdesk engineers can minimize customer frustration, deliver more intimate first touch conversations and close customer trouble tickets faster. This improved customer experience reduces account turnover and leads to more five-star reviews.
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Client Success Stories
