Don’t Ask Your Helpdesk to Work Harder, Help Your Engineers Work Smarter to Overcome Challenges of Typical IT Organizations.
• High Employee Turnover
• Limited Training for New Employees
• 50% of Trouble Tickets Never Resolved to the clients’ satisfaction
• Historical Problem Resolution Data is Unsearchable
• 80% of Total Data is Unsearchable
• Engineers have the Customer Relationship, Not the Company
• Engineers spend as much as half their time searching for current state information before they can begin to troubleshoot the issue.
Make every engineer your best engineer.
A FULLY INTEGRATED PRODUCT
CrushBank is a first of a kind solution that brings together the disparate silos of information from across your organization and allows your engineers to solve their most complex technical support questions in seconds.
CRUSHBANK DELIVERS
CUSTOMER SATISFACTION
- Allows for faster issue resolution
- Reduces frequency of problem escalations
- Makes every engineer your best engineer
SIMPLIFIED TRAINING
- Eases learning curve and on-boarding process
- Teaches and trains while servicing
- Allows new employees to make an immediate impact.
- Reduces daily stress and employee turnover
HIGHER ROI
- Increases productivity
- Improves search results over time
- Reduces training and turnover costs
- Reduces error rates
- Reduces institutional knowledge management costs
SOLUTIONS
MANAGED SERVICE PROVIDERS
CrushBank was created by professionals with 20+ years of MSP experience specifically to support the complexities of staffing and nuances of customer satisfaction germane to multi-client IT support environments.
INTERNAL HELP DESKS
CrushBank was created by professionals with 20+ years of MSP experience specifically to support the complexities of staffing and nuances of customer satisfaction germane to multi-client IT support environments.
OEMs
We integrate complex technical manuals and user guides with your organization’s home-grown or internal data then give you the cognitive power of IBM Watson to solve your most complex technical support questions in seconds. The result is your team works faster and more accurately than ever before possible.