Build Smart Data
All your systems in one trustworthy IBM Watson AI data lake eliminating search time
Take Back Your Client Knowledge
Turn employee knowledge into corporate intellectual property
Unified View of Your World
A single pane inside your ITSM for all your data
Get Answers in the Blink of AI
Drive escalations down and tickets closed per tech up with trustworthy generative AI
Typical MSP Metrics
93%
of data is unsearchable
70%
of service requests are miscategorized
50%
of technician’s time is spent looking for data or information
20%
of data in MSP systems are missing
30%
service technician turnover is common
Case Studies
NovaTech, Inc.
CHIPS Technology Group
I’ve experienced CrushBank providing customer insight and technical knowledge that is just not available in traditional systems.
On multiple occasions people have said CrushBank should be our employee of the month for the amount of time it has helped save.
The onboarding process with CrushBank went very smoothly. The team accurately integrated our tools into the product. The technicians asked the right questions to ensure that we got the integrations that we wanted.
The biggest things that I'm excited about are the ticket classifier and ticket budgeter. Being able to put averages on things like PC deployments and see what the outliers are and where we might need training from engineers, or where a ticket went awry that took too long, are really keys for us moving forward.
“CrushBank gives our frontline engineers on the help desk the ability to solve customer problems faster. It helps us close say an extra ticket a day per engineer.”
We can integrate CrushBank across all our current systems and solve problems faster. Plus, we can use it as a selling point to our clients – as we can rapidly resolve their problems because we're using AI.
The 2% reduction in cost of goods sold that CrushBank has enabled, will directly translate to Thrive’s enterprise value.