Managed Data Lakehouse
Powerful Products for NextGen IT Operations
Everything you need to transform your IT Operations from your Data Lakehouse.
CrushBank Automations
Build Smarter Automations. Using Your Data. Machine Learning.
Why rely on unpredictable, generic AI models (LLMs) when you can put your own trusted data to work? CrushBank empowers you to harness your organization's data and machine learning to drive accurate, reliable automations across your IT operations process. Ticket Classification, Budget and Prioritization with over 90% accuracy.
CrushBank Autonomous AI Agents
For Smarter IT operations
CrushBank’s AI Agents bring intelligence and automation to your IT operations. Designed specifically for Managed Service Providers and enterprise help desks, our agents continuously analyze your ticket data to uncover patterns, prevent duplication, and accelerate resolution times.
- Identify Reopened Tickets
Automatically detect tickets that resurface so your team can address root causes rather than repeating fixes. - Uncover Trends & Outliers
Surface recurring problems before they escalate and highlight tickets that fall well outside the norm for resolution time for that type of ticket.
CrushBank IT
Turn Your PSA Into Your Most Powerful Platform
Bring all of your IT operations data, knowledge, and intelligence together—right inside your PSA . With CrushBank, your team gains instant access to everything they need to resolve issues faster and deliver exceptional service.
CrushBank transforms your PSA into an AI-powered engine with: Automations, Document & Conversational Search, Internet Search, Insights and Document Creation.
SmartShift with SmartArchive
Move PSA Data Smarter. Archive PSA Data Smarter. Migrate Data from PSA to PSA. With SmartShift and SmartArchive from CrushBank, you can take control of your PSA data—whether you're moving to a new platform or consolidating PSA platforms and choose what data moves into the master PSA, archive or stays.
- SmartShift
Seamlessly transfer data from one PSA to another with zero disruption. Migrate ticket histories, attachments, and key records—intelligently mapped and fully auditable— so your team stays productive, and your PSA becomes more powerful. - SmartArchive
Maintain long-term access to legacy and end-of-life systems with intelligent archiving and search. Surface historical data instantly with conversational search, without the costs or risks of maintaining outdated platforms.
Managed Service Providers (MSPs)
We understand the unique needs of MSPs, which is why our security solutions are designed to easily integrate with your clients' IT infrastructure, helping to monitor, manage, and mitigate risks by controlling user access to critical information.
CrushBank Catalyst
MSP’s Unlock New Revenue Streams — And Help Your Clients Harness AI
As an MSP, you can become the trusted AI partner your clients turn to for intelligent solutions. With CrushBank, you empower them to transform their most critical data into their most valuable asset—while opening new revenue opportunities for your business.
Deliver game-changing value:
- Help clients unlock insights from siloed data.
- Position your MSP as the go-to expert for AI-enabled transformation
CrushBank gives you the platform to lead the AI conversation—and profit from it. Build stronger relationships. Win more business. Drive higher margins.
MSPs: Turn your AI expertise into your next growth engine.
Enterprise-Grade AI. Tailored for Businesses. Built to unlock your most valuable data.
Imagine if your entire organization could tap into the collective knowledge hidden inside your business applications—and get instant, accurate outcomes with the power of AI.
Outcomes:
- Generate answers
- Analytics
- Calculations
- AI agents
Corporate
When you're trusted to secure your organization's IT systems and infrastructure, you need reliable, easy-to-use solutions that fit seamlessly into your security stack. We developed our solutions to deliver all of that and more - along with unmatched customer support.
Real Success Stories with Trusted Al
Discover how CrushBank's Trusted Al is driving success for businesses of all
Dataprise
Equinox
Novatech
CrushBank Blog
AI That Actually Helps Your IT Support Team
Streamlining MSP Ops with Help Desk Automation
Transforming IT Support with Neuro: How CrushBank’s Conversational AI is Changing User Experience
CrushBank News
CrushBank’s Brian W. Mullaney Joined Panel on AI and Cybersecurity at Future of Connecticut Event
CrushBank’s David Tan Shines at IBM’s Event for Build/Embed Partners
CrushBank Enhances Efficiency with New ConnectWise Agreements Integration
with CrushBank:
by CrushBank:
Client Testimonials
Overall, we are very satisfied with CrushBank. It has transformed our operations. If you want to save time per ticket and enhance your team's productivity with accurate resolutions, CrushBank is worth the investment.
We really like how we can find related tickets and similar issues quickly within Crushbank. It's really nice that we don't have be totally exact in our searches and it still finds what I'm looking for faster than if I had done a time entry search in ConnectWise Manage.
CrushBank has reduced the frequency of escalations because our techs can resolve the problem without needing to go to another source. They’re finding answers on their own, which helps them build confidence and close tickets faster.
The biggest things that I'm excited about are the ticket classifier and ticket budgeter. Being able to put averages on things like PC deployments and see what the outliers are and where we might need training from engineers, or where a ticket went awry that took too long, are really keys for us moving forward.
“CrushBank gives our frontline engineers on the help desk the ability to solve customer problems faster. It helps us close say an extra ticket a day per engineer.”
The first question I asked CrushBank Neuro saved me an hour of work! It’s changing the way we work.
CrushBank helps our technicians get to relevant information quicker, which is helping them solve problems more quickly. Even in the sales department, where we sometimes have to find service tickets that may be related to a sales request, we are benefitting from CrushBank’s intelligence, saving us time by providing much more relevant results in our search than our PSA can provide.
I've been just asking CrushBank Neuro questions that my team asks me... it's faster than I am at pointing out documents. I keep showing the team it's basically a "let me Google that for you" type of thing now.
CrushBank has positively impacted our service delivery process by helping us apply the ITSM model to ticket classification and better predict ticket time budgeting. It also helps us have a single source to search for documentation and SOPs which allows us to grow. CrushBank speeds up the time to ticket resolution and makes searching through past tickets way easier than using the built in filters of the PSA
Our Service Delivery Manager used to spend half of his time dispatching tickets. Now, with CrushBank classifying tickets, he's freed up to do more than watch the board all day. Just for this dispatching capability alone, our value is double the cost of this product.
CrushBank has literally been a game changer for our service desk. We would have operational deficiencies without it. Beyond the service desk efficiency it creates, our account teams leverage with clients the insight it gives us about trends in their support issues. Overall, it really has been tremendous for our organization.