Conversational AI
Ask questions and get answers from your data through Microsoft Teams Chat
AI-Driven Automations
Use your own data to build automations, AI models and data classifications
Data Improvements
Find and fix gaps and errors in your data
Private Data Lake
All your systems in one trustworthy IBM watsonx AI data lake reducing search time
All time searches done
with CrushBank:
with CrushBank:
Total search results delivered
by CrushBank:
by CrushBank:
Typical Metrics Before CrushBank
90%
of data is unsearchable
(IBM study)
19%
of the workday is spent searching for information
(McKinsey study)
It takes up to
4 months
to get a new employee up to speed
(Client feedback)
Typical Metrics With CrushBank
Find answers in
5 seconds or less
Reduce the times escalation for help is needed by
40%
Increase task completion rate by
20%
Case Studies
NovaTech, Inc.
iPower Technologies
Overall, we are very satisfied with CrushBank. It has transformed our operations. If you want to save time per ticket and enhance your team's productivity with accurate resolutions, CrushBank is worth the investment.
We really like how we can find related tickets and similar issues quickly within Crushbank. It's really nice that we don't have be totally exact in our searches and it still finds what I'm looking for faster than if I had done a time entry search in ConnectWise Manage.
The biggest things that I'm excited about are the ticket classifier and ticket budgeter. Being able to put averages on things like PC deployments and see what the outliers are and where we might need training from engineers, or where a ticket went awry that took too long, are really keys for us moving forward.
“CrushBank gives our frontline engineers on the help desk the ability to solve customer problems faster. It helps us close say an extra ticket a day per engineer.”
We can integrate CrushBank across all our current systems and solve problems faster. Plus, we can use it as a selling point to our clients – as we can rapidly resolve their problems because we're using AI.
We are saving 8-10 hours a month just by using the CrushBank SmartClassifier to automate the classification of our tickets.
The first question I asked CrushBank Neuro saved me an hour of work! It’s changing the way we work.
CrushBank helps our technicians get to relevant information quicker, which is helping them solve problems more quickly. Even in the sales department, where we sometimes have to find service tickets that may be related to a sales request, we are benefitting from CrushBank’s intelligence, saving us time by providing much more relevant results in our search than our PSA can provide.
I've been just asking CrushBank Neuro questions that my team asks me... it's faster than I am at pointing out documents. I keep showing the team it's basically a "let me Google that for you" type of thing now.
CrushBank has positively impacted our service delivery process by helping us apply the ITSM model to ticket classification and better predict ticket time budgeting. It also helps us have a single source to search for documentation and SOPs which allows us to grow. CrushBank speeds up the time to ticket resolution and makes searching through past tickets way easier than using the built in filters of the PSA