With the understanding that IT helpdesk employees turnover at a rate of 38% each year and unstructured ITSM data is unsearchable, two former Managed Service Provider owners with more than 20 years of IT experience set out to resolve what they knew to be an industry crushing problem: increasing the productivity rate of IT helpdesk staff by reducing time wasted on search and decreasing the ramp up time for new IT support hires. Their solution:
APPLY COGNITIVE COMPUTING TO YOUR HELP DESK
CrushBank is disrupting the global help desk business and upending traditional thinking about ITSM solutions with the introduction of artificial intelligence (AI) and cognitive computing.
To find companies that want to grow and show them how to be a leader in their industry. Our best clients will be those that embrace new ideas and understand these new emerging technologies.
To enable Managed Service Providers (MSP), Internal Help Desks and OEMs to create a faster time to resolution, improve customer satisfaction, maintain control of their intellectual property and increase profitability by spending less time searching for answers, and more time finding solutions.
Founded in 2015 by Evan Leonard and David Tan, and joined by Brian Mullaney in 2017, CrushBank Technology LLC is the premier player in the cognitive help desk industry.
Evan Leonard, President David Tan, Chief Technology Officer