Empowering a More Efficient Workflow with the CrushBank ServiceNow Integration
When it comes to optimizing workflow efficiency, CrushBank’s integration with ServiceNow stands as truly transformative, offering a comprehensive solution that helps organizations unlock the power of smart data. The CrushBank ServiceNow integration simultaneously addresses the challenges of poor data quality while optimizing search, budgeting, classification, and automation, powered by CrushBank’s powerful AI Knowledge Management platform.
Improving Data Quality
Effective business operations hinge on reliable and accurate data, but having a plethora of data holds no value if you don’t have the ability to understand and leverage it. This is why CrushBank’s integration with ServiceNow goes beyond simple data transfer. Our purpose-built AI Knowledge Management system gives you the option to bring over a wide range of data from across your enterprise’s disparate systems, including Incidents, Cases, and Knowledge Base Articles.
Powerful Automation and Classification
With all of your data secured and easily accessible in CrushBank’s unified data lake in the cloud, CrushBank’s powerful AI engine then works to standardize and classify all of your historical data, delivering AI search capabilities and automation to efficiently streamline your workflows and processes.
Effortless Search Capabilities for an Enhanced Workflow
CrushBank then leverages semantic search and AI algorithms to quickly find and deliver relevant data directly to your technicians through an embedded front-end search pod within ServiceNow that can be applied to any view in Service Desk or Agent Workspace. This allows for easy search and real-time suggestions without leaving the incident or case view, creating a more efficient workflow that helps technicians resolve issues faster.
CrushBank connects to your organization’s ServiceNow instance gives you the option to bring over the following data and search against it using CrushBank:
The ServiceNow integration with CrushBank includes an embedded front-end search within ServiceNow that can be applied to any view in Service Desk or Agent Workspace This allows the technician to get suggestions from CrushBank on how to resolve a ticket without ever leaving the incident or case view. The query is built automatically based on the details of the ticket that the technician is working on.
For more information on the deployment of this integration: