The summarization/resolution function that CrushBank provides my company saves me hours a week!

CrushBank helps our technicians get to relevant information quicker, which is helping them solve problems more quickly. Even in the sales department, where we sometimes have to find service tickets that may be related to a sales request, we are benefitting from CrushBank’s intelligence, saving us time by providing much more relevant results in our search than our PSA can provide.

Overall, we are very satisfied with CrushBank. It has transformed our operations. If you want to save time per ticket and enhance your team's productivity with accurate resolutions, CrushBank is worth the investment.

We really like how we can find related tickets and similar issues quickly within Crushbank. It's really nice that we don't have be totally exact in our searches and it still finds what I'm looking for faster than if I had done a time entry search in ConnectWise Manage.

The biggest things that I'm excited about are the ticket classifier and ticket budgeter. Being able to put averages on things like PC deployments and see what the outliers are and where we might need training from engineers, or where a ticket went awry that took too long, are really keys for us moving forward.

“CrushBank gives our frontline engineers on the help desk the ability to solve customer problems faster. It helps us close say an extra ticket a day per engineer.”

We can integrate CrushBank across all our current systems and solve problems faster. Plus, we can use it as a selling point to our clients – as we can rapidly resolve their problems because we're using AI.

We are saving 8-10 hours a month just by using the CrushBank SmartClassifier to automate the classification of our tickets.

We trust CrushBank’s SmartClassifier for our ticket classification, at both the beginning and end of ticket resolution. In fact, our Dispatch team no longer does any classification tasks themselves, as CrushBank takes care of it automatically. This has created direct time savings for us.

The first question I asked CrushBank Neuro saved me an hour of work! It’s changing the way we work.