Syosset, NY, Sept 22, 2020 – The creators of CrushBank, an artificial intelligence (AI) solution purpose-designed to provide answers used in IT support, today announced Round One of the platform’s investor funding. Led by an investment from David Bellini, co-founder of ConnectWise, the effort reinforces to the technology and business worlds the disruptive value CrushBank offers.
Powered by the IBM Watson AI platform, CrushBank integrates Watson’s industry-leading cognitive intelligence and natural-language support with a mammoth database of IT industry best-practices documentation and each client’s own proprietary content. By propelling significantly faster time to resolution, the CrushBank application dramatically reduces time spent searching for answers, improving customer satisfaction and boosting profitability.
“AI is the future of business information gathering and dissemination, and CrushBank is leveraging it in a way that was previously impossible,” said Bellini. “The first of its kind, CrushBank will empower internal Help Desks, Managed Service Providers (MSPs) and enterprise/corporate users to spend far less time searching for answers and more time finding the right solutions.”
The brainchild of two former Managed Service Provider owners with more than 20 years of IT experience, CrushBank is as valuable for a five-person team as it is for a Fortune 500 company.
“CrushBank grew out of our own observations, as we watched organizations expend considerable sums either hiring outside IT support teams or attempting to build and maintain one, in house,” said CrushBank President Evan Leonard. “Based on the incredible response we have received, it’s evident that we hit the mark. By merging the human brain with cognitive computing, this platform is reinventing the concept of Help Desk – and our investors recognize that fact.”
CrushBank is the first IT Help-Desk application built on Watson, the breakthrough cognitive technology developed by IBM. CrushBank uses “cognition,” the process of acquiring knowledge, to think, learn and inform decisions in the same way engineers and support teams do. CrushBank combines best-practice documentation with a firm’s proprietary content to provide invaluable insight. The system ingests large volumes of unstructured data, reads and understands it, and uses machine learning to find the right answers to questions instantly. Simply put, CrushBank streamlines help-desk operations with less escalation to Level 2 and above. End users are more satisfied with an increase in first-call resolution. At CrushBank, it is our mission to increase help-desk engineer productivity, make the engineers smarter, keep intellectual property in the help-desk and increase end user satisfaction. For more information, visit www.crushbank.com.